FAQ
Online shopping at SEDUCTIVE
Is there a minimum order value?
No.
Are all the items shown on the website actually in stock?
Stock information is given for each item. Only items that are actually in stock can be ordered.
Is there a way to be notified when a sold-out item is available again?
For
sold out items, you can add your e-mail address to the waiting list.
waiting list with your e-mail address. Whether and when an item will be available again
cannot be determined.
Which payment methods are accepted?
We
generally accept various payment methods, including credit
credit cards such as Visa, MasterCard and American Express. Depending on the
billing address, other payment options such as PayPal, Klarna
or bank transfers and purchase on account may also be available.
How does shipping work?
We ship Monday to Friday with DHL GoGreen from Germany.
Express deliveries are currently not offered. You can find details on shipping costs here.
How long will it take for my order to be delivered and can I track it?
Within
Germany we offer shipping within 1-3 working days.
The exact shipping time also depends on DHL. You will be informed about the
shipping from us and DHL.
For international shipments, the shipping time depends on the respective country
and can vary greatly.
Returns: Can I return or exchange my order?
Yes, within the framework of the statutory right of withdrawal, we offer you the option of returning your goods.
Details on the procedure and conditions can be found here.
Can I order several items at the same time and will they be delivered together?
As standard, your entire order will be shipped directly by us. You will therefore only receive a single package.
Can I have my order sent to a different delivery address?
Yes.
Can I cancel or change my order after I have placed it?
In general your order is usually processed very promptly on working days.
If you have any change requests, please contact us immediately.
Are there any restrictions on international shipping?
We
ship within the EU.Here you can find more information about the shipping costs and the available countries.
Is my personal data safe when I shop online?
We
attach great importance to the protection of your personal data. The website
uses 128-bit SSL encryption and other modern security measures
security measures to protect your information. In addition
we do not store any credit card information. Details on data protection can be found here.
How can I contact customer service if I have questions or problems?
Is a gift wrapping service offered?
No.
Are gift vouchers available and can they be redeemed online?
No.
Is a newsletter offered to be informed about new collections and discount campaigns?
Yes. Please register here.
If you do not receive a confirmation e-mail, please first check
whether you have entered the correct e-mail address and check your
SPAM folder. Perhaps you are already registered for the newsletter.
Premium pants by SEDUCTIVE
What size should I choose for my SEDUCTIVE ?
Our trouser sizes correspond to German clothing sizes.
What materials are used for SEDUCTIVE pants?
Different materials are used depending on the trousers. Please also take a look at our information on sustainability and the information provided with each item.
What fits does SEDUCTIVE offer for it pants?
You can see the respective fits and cuts using the filters and categories.
Can I have the SEDUCTIVE pants shortened if necessary?
Yes, as a general rule, any pair of trousers can be shortened on site by a tailor with little effort.
Are there different waist heights for SEDUCTIVE pants?
The waist heights vary depending on the model. Please read the information for each item.
How do I care for SEDUCTIVE pants properly?
All SEDUCTIVE pants should be washed inside out to preserve their colors. Stains or similar should be washed out immediately. Please read the label on the trousers.
Are there any special washing instructions for SEDUCTIVE pants?
Different washing instructions may apply depending on the material. Please read the label inside the trousers.
Can I try on SEDUCTIVE pants in a local store?
SEDUCTIVE pants can be found in selected premium boutiques and department stores. You can find one near you here.
Are SEDUCTIVE pants wrinkle-free?
The SEDUCTIVE pants are crease-resistant depending on the style, others should be
for the perfect look. You can see this on the care label.
What are the sizes of SEDUCTIVE pants?
In the vast majority of cases, the sizes are as indicated and correspond to German clothing sizes.